Last updated: May, 10 2025

Thank you for shopping at Biw Store. We appreciate your trust and your business.
If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • You must provide the receipt or proof of purchase.

Certain types of goods are exempt from being returned, such as:

  • Personalized items (custom-printed, engraved, or customized products)
  • Perishable goods (such as food, flowers, or magazines)
  • Intimate or sanitary goods

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved:

  • We will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Non-refundable cases include (but are not limited to):

  • Items returned after 30 days.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, contact us at contact.biwstore.com before sending your item.

Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us at:
📧 Email: contact.biwstore.com
📞 Phone: +1 (561) 444-6517

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